Return and Refund Policy

At SHAIKHZ, your satisfaction matters to us. If something isn't right with your order, we're here to help.

1. Returns

EU customers generally have the right to withdraw from online purchases within 14 days of receiving their order, subject to applicable legal exceptions.

Please contact us before returning an item to receive return instructions. Products should be handled with reasonable care.

Certain items, including some personalised products, may be exempt from withdrawal where permitted by law.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us with your order number, a brief description, and photos if available.

We'll review your request and provide an appropriate solution in accordance with applicable consumer law.

3. Refunds

Approved refunds will generally be issued to your original payment method. Processing times depend on your payment provider or bank.

For EU withdrawals, refunds are generally issued within 14 days of notification, subject to applicable legal conditions.

4. Return Shipping

For change-of-mind returns, customers may be responsible for return shipping costs if properly informed before purchase.

For faulty, damaged, or incorrect items, return costs will be handled according to applicable law.

5. Order Cancellations

Contact us as soon as possible to request cancellation before dispatch. Cancellation may not be possible once an order has been processed or shipped. Your statutory consumer rights remain unaffected.

6. Contact Us

For return, refund, or cancellation requests, contact:

Store: SHAIKHZ
Email: [infor@shaikhz.coml]

Please include your order number to help us assist you efficiently.

Thank you for shopping with SHAIKHZ.

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