Privacy Policy

At SHAIKHZ, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, browse our products, place an order, or contact our customer support team.

By using our website, you acknowledge that you have read this Privacy Policy. Where applicable law requires consent for particular data processing activities, we will request that consent separately.

1. Information We Collect

When you visit or shop at SHAIKHZ, we may collect the following categories of information, depending on how you interact with our store:

Personal and Contact Information

• Name and surname.

• Billing and shipping addresses.

• Email address and telephone number.

• Other information you provide when contacting us.

Order and Transaction Information

• Products purchased, order details, and order history.

• Payment status and transaction-related information.

• Billing details and information required to process refunds or returns.

Payment card details are generally processed by the relevant payment provider. We do not intentionally collect or store complete payment card details on our own systems unless our payment arrangements specifically support this.

Device and Usage Information

• IP address and browser type.

• Device information and operating system.

• Pages viewed, products browsed, and interactions with our website.

• Cookie identifiers and related analytics information, where enabled and permitted.

2. How We Use Your Information

We may use your personal information to:

• Process, fulfil, and deliver your orders.

• Accept payments and administer refunds, returns, and exchanges.

• Communicate order confirmations, shipping updates, and customer service responses.

• Respond to questions, complaints, and requests.

• Operate, maintain, and improve our website and shopping experience.

• Detect and prevent fraud, abuse, and unauthorised transactions.

• Maintain business records and comply with applicable legal obligations.

• Send promotional communications where permitted by law and, where required, with your consent.

• Measure marketing performance and website activity using appropriate analytics tools, subject to applicable consent requirements.

We will use personal information only for purposes that are lawful and compatible with the information provided to you.

3. Legal Bases for Processing

Where the General Data Protection Regulation (GDPR) or similar laws apply, we process personal information under one or more of the following legal bases:

• Contract: To process and deliver your order or provide services you request.

• Legal obligation: To comply with applicable tax, accounting, consumer protection, and other legal requirements.

• Legitimate interests: To protect our business, prevent fraud, improve our services, and maintain website security, where those interests do not override your rights.

• Consent: To send certain marketing communications or use non-essential cookies and tracking technologies when consent is required.

You may withdraw consent at any time where processing is based on consent. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

4. How We Share Your Information

We may share relevant personal information with trusted third parties when necessary to operate our business, including:

Shopify: Our online store is hosted on Shopify, which provides the ecommerce platform used to display products, manage orders, and support our shopping services.

Payment Providers: Payment processors may process transaction information to authorise and complete payments and help prevent fraud.

Suppliers and Fulfilment Partners: As a dropshipping store, we may share necessary order details, such as your name, shipping address, and relevant order information, with suppliers, fulfilment partners, and shipping providers so your products can be prepared and delivered.

Shipping and Delivery Companies: We may provide delivery information to carriers and logistics partners to fulfil your order and provide tracking updates.

Analytics and Marketing Providers: Where enabled, we may share limited information with analytics, advertising, or marketing providers to measure performance and promote our products, subject to applicable law and consent requirements.

Legal and Regulatory Authorities: We may disclose information when required by law, to respond to lawful requests, or to protect our legal rights and the safety of others.

We do not authorise third parties receiving information for service delivery to use it for unrelated purposes without an appropriate legal basis.

5. Cookies and Tracking Technologies

SHAIKHZ and certain service providers may use cookies and similar technologies to operate the website and improve your shopping experience.

These technologies may help us to:

• Keep products in your shopping cart.

• Remember certain preferences.

• Understand how visitors use our website.

• Measure advertising effectiveness.

• Support website security and functionality.

Strictly necessary cookies may be used where permitted by law. Non-essential analytics and advertising cookies will be managed according to applicable consent requirements.

You can manage your cookie preferences through our cookie banner or available privacy settings. You may also be able to control cookies through your browser settings, although disabling certain cookies may affect website functionality.

6. Marketing Communications

If you subscribe to our marketing communications or otherwise provide the required consent, we may send you information about new products, special offers, and promotions.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the message or contacting us directly.

Where applicable law requires consent before sending promotional communications, we will obtain that consent before sending them.

Even if you unsubscribe from marketing messages, we may continue sending essential communications about your orders, transactions, or customer service requests.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including processing orders, resolving disputes, maintaining business records, preventing fraud, and complying with legal obligations.

Retention periods may vary depending on the type of information and applicable legal requirements.

When information is no longer needed, we will take reasonable steps to delete it or anonymise it, subject to any lawful retention requirements.

8. International Data Transfers

Because SHAIKHZ uses Shopify and may work with suppliers, payment processors, and delivery partners in different countries, your personal information may be transferred to or processed in countries outside your country of residence.

Where applicable data protection laws require safeguards for international transfers, we will take appropriate steps to ensure that such transfers are protected in accordance with those laws.

9. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security, but we will take appropriate steps to address security risks and comply with applicable legal obligations.

10. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to the personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of your personal information.

• Request restrictions on certain processing activities.

• Object to processing based on legitimate interests.

• Request a copy of certain personal information in a portable format.

• Withdraw consent where processing relies on consent.

• Opt out of certain targeted advertising or data-sharing activities where applicable.

• Lodge a complaint with the relevant data protection authority.

To exercise your rights, contact us using the details in the Contact Us section below.

We may need to verify your identity before responding. Certain rights are subject to legal limitations and exceptions.

If you are an EU customer, you may also have the right to lodge a complaint with your local data protection supervisory authority.

11. Children's Privacy

Our website is intended for individuals who are legally able to make purchases under the laws applicable to them.

We do not knowingly collect personal information directly from children in circumstances where doing so would be unlawful. If you believe a child has provided personal information to us unlawfully, please contact us so we can review the situation and take appropriate action.

12. Third-Party Websites

Our website may contain links to third-party websites, applications, or services.

These third parties may have their own privacy policies and data-handling practices. We encourage you to review their policies before providing personal information to them.

This Privacy Policy applies to SHAIKHZ's website and data-handling practices, not independently operated third-party websites.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, service providers, or legal obligations.

Any revised version will be published on this page with an updated date. Where required by law, we will provide additional notice of significant changes or obtain consent for new processing activities.

We encourage you to review this page periodically.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Store Name: SHAIKHZ

Website: shaikhz.com

Customer Support Email: [infor@shaikhz.com]

We will review and respond to privacy requests in accordance with applicable law.

Thank you for trusting SHAIKHZ with your shopping experience.

shaikhz.com — Shop with Confidence.